Refund policy

Refund Policy

Last updated: 24 March 2026

At Slab Bunker, we want you to be happy with your purchase. Because we sell trading card game products, we have specific return policies to maintain product integrity and fairness for all customers.

1. Sealed Products (Booster Boxes, ETBs, Blister Packs, Bundles)

You may return sealed and unopened products within 30 days of delivery, provided:

  • The product is in its original, factory-sealed condition
  • All shrink wrap, seals, and packaging are intact and undamaged
  • The product has not been tampered with in any way

Once a sealed product has been opened, it cannot be returned or refunded. This is standard practice across the TCG industry to prevent tampering and protect the value of sealed product for all customers.

2. Singles (Individual Cards)

All sales of individual trading cards (singles) are final. We do not accept returns on singles, as we cannot verify that the card being returned is the same card that was shipped.

Exception: If you receive a card that is significantly different from the listing description (e.g., wrong card, wrong condition), contact us within 7 days and we will make it right. See Section 5 below.

3. Slabs (Graded Cards)

All sales of graded cards (slabs) are final. Due to the unique nature and certified condition of graded cards, we do not accept returns on slabs.

Exception: If a slab arrives damaged in transit (cracked case, etc.) or is not the item shown in the listing, contact us within 7 days. See Section 5 below.

4. Accessories

Unused and unopened accessories (sleeves, binders, toploaders, deck boxes, playmats) may be returned within 30 days of delivery in their original, unopened packaging. Used or opened accessories cannot be returned.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us at support@slabbunker.com within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage or error

We will assess the issue and offer one of the following resolutions:

  • A replacement product (subject to availability)
  • A full refund, including any shipping costs you paid
  • Partial refund or store credit, depending on the circumstances

You do not need to return a damaged item unless we specifically request it. If a return is required, we will provide a prepaid shipping label or reimburse your return postage.

6. How to Request a Return

To initiate a return for eligible products:

  1. Email us at support@slabbunker.com with your order number and reason for the return.
  2. We will confirm eligibility and provide return instructions within 1–2 business days.
  3. Pack the item securely in its original packaging and ship it to the address we provide.
  4. Once we receive and inspect the item, we will process your refund.

Do not return items without contacting us first. Unauthorised returns may not be accepted.

7. Return Shipping Costs

  • Change of mind returns: Return shipping is at the customer's expense. We recommend using a tracked shipping service, as we are not responsible for items lost in return transit.
  • Damaged or incorrect orders: We will cover return shipping costs (see Section 5).

8. Refund Processing

  • Approved refunds are processed to your original payment method within 5–7 business days of receiving the returned item.
  • Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear in your account.
  • Original shipping charges are non-refundable for change-of-mind returns.

9. Exchanges

We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

10. Pre-Orders

Pre-orders may be cancelled for a full refund at any time before the item has been dispatched. Once a pre-order item has shipped, standard return policies apply.

11. Australian Consumer Law

This Refund Policy does not limit your rights under the Australian Consumer Law (ACL). If a product has a major failure or does not meet a consumer guarantee, you are entitled to a remedy regardless of this policy. For more information about your rights, visit the ACCC website.

12. Contact Us

For any return or refund enquiries: