FREQUENTLY ASKED QUESTIONS
Is this product authentic?
Yes — every product we sell is sourced directly from authorised distributors. We guarantee 100% authenticity on all sealed product, singles, and accessories.
How is my order packaged?
All orders are carefully packaged to ensure they arrive in perfect condition. Sealed products are bubble-wrapped and shipped in sturdy boxes. Singles are sleeved, top-loaded, and placed in rigid mailers.
How long does shipping take?
We dispatch all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within Australia. Free shipping on orders over $99.
Can I return this product?
We accept returns within 30 days of purchase for unopened, sealed products in their original condition. Singles and opened products cannot be returned. Contact us to arrange a return.
Do you offer Afterpay or Zip Pay?
We're currently working on adding buy-now-pay-later options including Afterpay and Zip Pay. Follow us on social media for updates on when these become available.
What if this product is out of stock?
If a product is sold out, it may be restocked in the future. Join our newsletter or follow us on social media to be the first to know about restocks and new drops.